Terms & Conditions

1. Agreement to Terms

These Terms and Conditions (“Terms”) constitute a legally binding agreement between you, whether personally or on behalf of a business (“Client”, “you”), and PT. Laci Pos Indonesia (“Laci POS”, “we”, “us”, “our”), governing your access to and use of the Laci POS software, the dedicated server instance provisioned for your business, and any related dashboards or support services (collectively, the “Service”).

By signing an order form, accepting a package quote, or accessing the Service, you confirm that you have read, understood, and agree to be bound by these Terms. If you do not agree, you must not use the Service.

2. Software License & Access

Laci POS is licensed, not sold. Subject to your compliance with these Terms and full payment under your selected package (Basic, Plus, or Business), we grant you a revocable, non-exclusive, non-transferable right to access and use the Service solely for your own business operations, for the duration of your contract term.

Prohibited Activities

You must not, and must not permit any third party to:

• Attempt to bypass authentication, rate-limiting, or other access controls.
• Reverse engineer, decompile, or disassemble any part of the application.
• Resell, sublicense, or provide access to the Service to unrelated businesses.
• Use the Service to process transactions unrelated to your own retail or hospitality operations.

3. Dedicated Infrastructure & Deployment

Each Client receives a single-tenant deployment: one dedicated server, running your own isolated database, reachable only through a Cloudflare Tunnel on your custom domain. We do not publish your server's origin IP, and no inbound port is opened on the host — this is a deliberate security design, not a convenience feature, and you must not request its removal.

3.1 Uptime. We target 99.9% uptime for dedicated installs, excluding scheduled maintenance windows (communicated at least 24 hours in advance) and events outside our reasonable control (upstream provider outages, force majeure).

3.2 Acceptable Use of Infrastructure. You must not run load tests, security scans, or any workload unrelated to point-of-sale operations against your instance without our prior written consent.

4. Billing & Subscriptions

Access to the Service is sold as a fixed-term package (Basic, Plus, or Business), typically for an initial term of twelve months, billed and invoiced as agreed in your order form. Renewal terms and pricing will be communicated before your contract end date; if you do not renew, access is suspended at term end subject to Section 6 (Termination).

Package upgrades, downgrades, and feature unlocks are performed by our team (via the local License & Package console) following your written request — they are not self-service, and we may decline a downgrade that would put existing data or usage outside the limits of the lower package.

5. Client Data & Operations

All catalog, transaction, customer, and staff data you enter into your Laci POS instance is stored exclusively on your dedicated server and database. We act as your infrastructure operator and data processor for that data — you remain the data controller, responsible for your own retail and tax record-keeping obligations.

We do not access your operational data except: (a) to provide support you have requested, (b) to perform routine backups and maintenance, or (c) where required by law. See our Privacy Policy for how we handle the separate, limited set of data collected through this marketing site.

6. Termination

Either party may terminate at the end of the contract term by giving notice as set out in your order form. We may suspend or terminate access immediately for non-payment, a material breach of these Terms, or unlawful use of the Service.

Following termination, you have a 30-day grace period to export your data (including a full CSV export of your catalog and transaction history) before your dedicated server and its data are decommissioned and permanently deleted.

7. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, PT. LACI POS INDONESIA WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES, INCLUDING LOST PROFITS OR LOST SALES DATA, ARISING FROM YOUR USE OF THE SERVICE, EXCEPT WHERE CAUSED BY OUR GROSS NEGLIGENCE OR WILLFUL MISCONDUCT.

The Service is provided on an “as is” basis. While we design for high availability and take routine backups, we do not guarantee uninterrupted operation, and you are responsible for maintaining your own offline contingency procedures (e.g. manual sales records) during any outage.

8. Governing Law

These Terms are governed by the laws of the Republic of Indonesia, including applicable provisions of Law No. 27 of 2022 on Personal Data Protection (“UU PDP”) where they apply to data handled under these Terms. Any dispute arising from these Terms will first be addressed through good-faith negotiation before resort to the courts of competent jurisdiction in Indonesia.